Smart *****s

I am utterly disgusted with the service I received. I placed a claim last week Monday and nobody had contacted me although the SMS states after 2 working days. Nevertheless I had to follow up and then only was I contacted and informed my claim was rejected. Rejection seems to be the business that Smart thrives on. Reason for the rejection, due to scratches being more than 15cms. Firstly how did you determine that? Did someone come an assess the damage to take a ruler and do exact measurements? The scratches are so minor its not sure even funny. If I knew you were *****s then I would have never taken the cover. Barons VW will be informed as well and whoever that would like to hear about the lack of service. Why pay for a service if it cannot be used???