1 reviews | Active since Feb 2015
Shocking Service and Repairers
I have been paying premiums in respect to touch up cover to this insurer for +/- 1 year and had a claim about a month ago. I drive a BMW that is still under a manufacturer warranty, the damage to my rear bumper was small and thus did not justify a claim from my comprehensive insurance cover. I obtained a list of approved repairers in my region from the insurer and proceeded to obtain quotations. I was utterly shocked that I was referred to a repairer that ran a workshop from a ***** garage type setup in Randburg. Nevertheless I obtain a quotation and obtained two further quotations from a BMW repairer and another very reputable and professional repairer (both RMI and SAMBRA approved). The insurer approved the shoddy repairer working out of the garage because this was the lowest quotation, put simply this repairer was able to beat the other quotations because he was not registered with the proper bodies and did not run a professional workshop. I can not understand how a bank can operate such a dubious, astute and manipulative operation. THIS IS DISGUSTING, I AM SHOCKED AT THE SERVICE AND PROFESSIONALISM!!!
Both Pera Auto and Brilliant Shine does not form part of the approved repairer network for BMW SA. Pera Auto is listed with the Collision Repairers Association and Brilliant Shine is Sambra approved hence we regard them at the same repairer level. It therefore remains our right to authorise the claim to the repairer of our choice as the underwriter will not be prejudiced to authorise the claim at a higher repair cost, as both repairers does not comply with the BMW SA network of approved repairers. We may authorise the repairs to Brilliant Shine as per the quotation received and authorised to Pera Auto whereby you may negotiate a better rate for the repairs to be carried out.
Kind Regard
Smart UMA
Both Pera Auto and Brilliant Shine does not form part of the approved repairer network for BMW SA. Pera Auto is listed with the Collision Repairers Association and Brilliant Shine is Sambra approved hence we regard them at the same repairer level. It therefore remains our right to authorise the claim to the repairer of our choice as the underwriter will not be prejudiced to authorise the claim at a higher repair cost, as both repairers does not comply with the BMW SA network of approved repairers. We may authorise the repairs to Brilliant Shine as per the quotation received and authorised to Pera Auto whereby you may negotiate a better rate for the repairs to be carried out.
Kind Regard
Smart UMA