NC
Nhlanhla C
1 reviews | Active since Nov 2021
07 Oct 2024, 09:47
Scratch and dent
I had a scratch and dent cover with them. It took me a good 3 years to get assistance with my claim. With the number they provided to me for claims no one answered my requests until I had to try getting them through VW and that was already late because my cover was coming to an end and also my car had already have too many scratches which made then to reject my cover due to it was over the covered amount. They couldn't even give me an alternative to fix what they can
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SMART UMA's replyOfficial
07 Oct 2024, 09:57Hello Nhlanhla C, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
SMART UMA's reply07 Oct 2024, 09:57
Official
Hello Nhlanhla C, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
SMART UMA's replyOfficial
08 Oct 2024, 09:56Dear Nhlanhla C, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***0, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
SMART UMA's reply08 Oct 2024, 09:56
Official
Dear Nhlanhla C, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***0, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division