BL
Berna-Lee Lemmetjies
1 reviews | Active since Nov 2018
26 Aug 2021, 14:27
Ridiculous Service
I have had a policy with them for almost 4 years, when submitting a claim i get told my claim is rejected, without even waiting to confirm the damages.
I spoke to Sonia and and him that not even 15cm of the sc**** was quoted for as less than 15cm paint was removed, yet that isn't considered.
Also the 2nd chip is also rejected with no reason!!!
I went to the trouble to get an rmi approved dealer to fix this, my qoute is R1000 less than the value i can claim for.
This is ridiculous, they easy to throw your policy in your face and cannot wait to reject the claim.
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Replies (2)
SMART UMA's replyOfficial
26 Aug 2021, 14:46Dear Sir/Madam,
SMART UMA acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 5 business days.
Where we are unable to resolve your complaint within 5 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
SMART UMA's reply26 Aug 2021, 14:46
Official
Dear Sir/Madam,
SMART UMA acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 5 business days.
Where we are unable to resolve your complaint within 5 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
SMART UMA's replyOfficial
27 Aug 2021, 08:57Dear Madam,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
SMART UMA's reply27 Aug 2021, 08:57
Official
Dear Madam,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Kind regards,