AS
Alicia S
1 reviews | Active since Oct 2021
25 Apr 2022, 11:19
Poor service when wanting to claim
Poor service, I asked to be contacted to register a claim last week Wednesday, I only received a call yesterday. I was talking to a person, she dropped the line and I never received a call back. I have been paying my insurance with no issues. But now as I need to claim for scratches and dents they don't want to assist me.
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Replies (2)
SMART UMA's replyOfficial
25 Apr 2022, 11:29Dear Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: ***7 (***5)TIA Reference/Case Number: ***5 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's reply25 Apr 2022, 11:29
Official
Dear Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: ***7 (***5)TIA Reference/Case Number: ***5 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's replyOfficial
25 Apr 2022, 16:15Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
SMART UMA's reply25 Apr 2022, 16:15
Official
Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division