RV
Riaana V
1 reviews | Active since Jul 2021
27 Oct 2021, 11:02
Poor service Motovantage
If there were a - zero this is what I will rate them. Received a mail on the 7th of July confirming that a qoute has being received and the claim is to the claims department. Only to find out today after 2 weeks that the mail was not meant for me. Now suddenly I have a new claim number. Spend 40 min on the phone this afternoon after a complaint the lady was so spitfull that she kept me on the line but not taking to me. Don’t ask me to rate your. Company.
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Replies (2)
SMART UMA's replyOfficial
27 Oct 2021, 11:38 Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your case reference number is ***1. Where we are unable to resolve your complaint within 5 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's reply27 Oct 2021, 11:38
Official
Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your case reference number is ***1. Where we are unable to resolve your complaint within 5 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's replyOfficial
28 Oct 2021, 09:07 Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division
SMART UMA's reply28 Oct 2021, 09:07
Official
Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division