JM
Jacques M
1 reviews | Active since Sept 2019
15 Nov 2021, 13:09
Poor Service from Call Centre
Poor customer service received from Feroza Naqvi. Called the call centre to log a claim. After an explanation as to why I am calling on behalf of the policy holder and the policy holder being on the call as well authorising me to log the claim, I was just astounded by the rude attitude Feroza displayed. Ended the call and spoke to another agent to log my claim. Motovantage, as your paying customer, please teach your staff to be curteous
Helpful (0)
Replies (3)0
Replies (3)
SMART UMA's replyOfficial
15 Nov 2021, 13:17Dear Sir,
MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's reply15 Nov 2021, 13:17
Official
Dear Sir,
MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's replyOfficial
15 Nov 2021, 13:46Dear Sir,
With reference to your complaint logged with MotoVantage on the 15/11/2021, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 15/11/2021, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's reply15 Nov 2021, 13:46
Official
Dear Sir,
With reference to your complaint logged with MotoVantage on the 15/11/2021, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 15/11/2021, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
JM
Jacques M's updateReviewer Update
15 Nov 2021, 14:12Hi,
Received the response thank you.
Matter can be considered as resolved.
Thank you for your prompt assistance and responses herein.
Received the response thank you.
Matter can be considered as resolved.
Thank you for your prompt assistance and responses herein.
JM
Jacques M's update15 Nov 2021, 14:12
Reviewer Update
Hi,
Received the response thank you.
Matter can be considered as resolved.
Thank you for your prompt assistance and responses herein.
Received the response thank you.
Matter can be considered as resolved.
Thank you for your prompt assistance and responses herein.