YQ
YVONNE Q
1 reviews | Active since Mar 2013
16 Dec 2022, 01:02
Policy I didn't took
On 8th December 2022 I received email with policy documents that say I took a scratch and dent policy with them of which I don't know anything about that policy,I didn't take any policy with nor anybody spoke to me about it,I phoned them about this,they told me I can't cancel this policy,I send them an email,they rep**** they will forward to cancelation,but till today nobody contacted me and today I received an email from Toyota finance services stating that they added a monthly installment of R92.15 on my vehicle account for the policy of Smart uma of which I don't know anything about it
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Replies (2)
SMART UMA's replyOfficial
19 Dec 2022, 08:05Dear Madam, SMART UMA acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: TSZ87346E (***3)TIA Reference/Case Number: ***7 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's reply19 Dec 2022, 08:05
Official
Dear Madam, SMART UMA acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: TSZ87346E (***3)TIA Reference/Case Number: ***7 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's replyOfficial
19 Dec 2022, 11:41Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
SMART UMA's reply19 Dec 2022, 11:41
Official
Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division