Policy cancelled without a valid explaination

<p style="orphans: 2; widows: 2;">When I acquired my BMW vehicle in 2012; I was told to take up a BMW Care and Cosmetic Policy with Smartuma. I was also informed that I can claim as much as I like for small scratches and dents. </p> <p style="orphans: 2; widows: 2;"> </p> <p style="orphans: 2; widows: 2;">During May 2017; i lodged a claim which was approved and a week later a lodged another claim. To my suprise; on the 08 June 2017, a lady by the name of <span style="color: #3f3f3f; font-family: 'Calibri Light'; font-size: 14.8537px; font-weight: bold; orphans: 2; widows: 2;">Linda Tapson called me and said their are cancelling my </span><span style="background-color: #ffffff; font-size: 14. ********** 841431px;"><span style="color: #3f3f3f; font-family: 'Calibri Light';"><strong>Policy nr BMWCC ********** without any valid explaination except that I have so many claims. When I told her that according to the policy terms, I can claim as many as I like. She told me that's not the case; I am high risk person. When I asked for my refund, she refused and when I asked for my policy document, she also refused to send it to me. </strong></span></span></p> <p style="orphans: 2; widows: 2;"> </p> <p style="orphans: 2; widows: 2;"><span style="background-color: #ffffff; font-size: 14. ********** 841431px;"><span style="color: #3f3f3f; font-family: 'Calibri Light';"><strong>It seems like this company has empty promises and people should be aware of them. I would refer my case to insurance ombudsment.</strong></span></span></p>