Hellopeter
Share Your Experience
fM
fezekile M

1 reviews | Active since Jan 2016

01 Feb 2022, 14:04

Policy Cancellation request unattended

This is the worst company to take up a scratch and dent policy with. I requested a cancellation in November 2021 submitted all required forms. I was then told it takes 20 days to effect the cancellation. It's 1 February today and after numerous follow ups, nothing has been done with regards to the cancellation. Linda Tapson and Bongani Chilembo have been the most unhelpful consultants.

0
Replies (3)
SMART UMA
SMART UMA's reply01 Feb 2022, 14:27
Official
Dear Sir/Madam,  MotoVantage acknowledges receipt of your complaint, your communication is important to us.  Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.  Your Policy Number:                                  TNF00466H (***9) TIA Reference/Case Number:                 ***1  Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.  Thank you for your cooperation and patience herein.  Kind Regards,  Risk Management Complaints Division 
SMART UMA
SMART UMA's reply02 Feb 2022, 09:29
Official
Dear Madam,  Thank you for allowing us the opportunity of investigating your complaint.  Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.  Should you have further queries – please do not hesitate to contact us.  Kind regards,  Risk Management Complaints Division 
SMART UMA
SMART UMA's reply04 Feb 2022, 11:49
Official
Dear Madam,  Thank you for allowing us the opportunity of investigating your complaint.  Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.  Should you have further queries – please do not hesitate to contact us.  Kind regards,  Risk Management Complaints Division