SN
Shane N
1 reviews | Active since Feb 2017
11 Jul 2020, 08:45
pathetic....disturbing
I took out a scratch n dent policy with fnb scratch n dent. I had scraches so I decided to put a claim through. When I logged the claim I told the consultant that its a bmw I want to use my own rmi approved company. Everything was agreed. I went out got quotes n pics over a week ago. A week later person by name of siphesihle claims consultant asks for all the pics again...what a waste...then on top of this a week later they get a company called streamline to call. I told these guys I'm using my own rmi company...i sent in everything including quote a week ago. What type of trick is this...im a fnb client for a long time. This is Ludacris and disappointing with the type of service received.
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SMART UMA's replyOfficial
13 Jul 2020, 09:10Dear Sir,
We have reviewed your complaint and duly noted your comments and it is with great concern we received your e-mail outlining the problem you had with our service, as a service driven organisation, SMART UMA goes to great lengths to provide service excellence to all our valued customers.
After a thorough review of your case, we noted that the reason that the damages reported was referred to the Streamline mobile repair unit was based on our internal claims process whereby we allow Streamline and/or Auto Magic to provide a quotation in the event that they are cheaper than your alternative repairer. Therefore providing you with more of an option when it comes to the repair and restoration thereof.
The merits of the matter was further discussed and we have allowed for the BMW ARC quotation to be reviewed however in line with maximum indemnity limit of R 3,000.00 including vat. Should the claim exceed the amount the claim will be rejected in line with the policy terms and conditions.
Please note that claims management will be in contact to further discuss the merits of the claim in contention.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
We have reviewed your complaint and duly noted your comments and it is with great concern we received your e-mail outlining the problem you had with our service, as a service driven organisation, SMART UMA goes to great lengths to provide service excellence to all our valued customers.
After a thorough review of your case, we noted that the reason that the damages reported was referred to the Streamline mobile repair unit was based on our internal claims process whereby we allow Streamline and/or Auto Magic to provide a quotation in the event that they are cheaper than your alternative repairer. Therefore providing you with more of an option when it comes to the repair and restoration thereof.
The merits of the matter was further discussed and we have allowed for the BMW ARC quotation to be reviewed however in line with maximum indemnity limit of R 3,000.00 including vat. Should the claim exceed the amount the claim will be rejected in line with the policy terms and conditions.
Please note that claims management will be in contact to further discuss the merits of the claim in contention.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's reply13 Jul 2020, 09:10
Official
Dear Sir,
We have reviewed your complaint and duly noted your comments and it is with great concern we received your e-mail outlining the problem you had with our service, as a service driven organisation, SMART UMA goes to great lengths to provide service excellence to all our valued customers.
After a thorough review of your case, we noted that the reason that the damages reported was referred to the Streamline mobile repair unit was based on our internal claims process whereby we allow Streamline and/or Auto Magic to provide a quotation in the event that they are cheaper than your alternative repairer. Therefore providing you with more of an option when it comes to the repair and restoration thereof.
The merits of the matter was further discussed and we have allowed for the BMW ARC quotation to be reviewed however in line with maximum indemnity limit of R 3,000.00 including vat. Should the claim exceed the amount the claim will be rejected in line with the policy terms and conditions.
Please note that claims management will be in contact to further discuss the merits of the claim in contention.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
We have reviewed your complaint and duly noted your comments and it is with great concern we received your e-mail outlining the problem you had with our service, as a service driven organisation, SMART UMA goes to great lengths to provide service excellence to all our valued customers.
After a thorough review of your case, we noted that the reason that the damages reported was referred to the Streamline mobile repair unit was based on our internal claims process whereby we allow Streamline and/or Auto Magic to provide a quotation in the event that they are cheaper than your alternative repairer. Therefore providing you with more of an option when it comes to the repair and restoration thereof.
The merits of the matter was further discussed and we have allowed for the BMW ARC quotation to be reviewed however in line with maximum indemnity limit of R 3,000.00 including vat. Should the claim exceed the amount the claim will be rejected in line with the policy terms and conditions.
Please note that claims management will be in contact to further discuss the merits of the claim in contention.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division