AS
AKISH S
1 reviews | Active since Oct 2011
30 Jul 2020, 17:06
Pathetic service. Pathetic policy..
I submitted a claim and had no feed back.It had to call back to get feedback. I had several claims however only some could qualify due to the value limit. I called the call centre and was advised that i need to put a new claim in. He advised for to send an sms and email and not sent to date.
Pathetic service.
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Replies (3)0
Replies (3)
SMART UMA's replyOfficial
31 Jul 2020, 14:19 Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
SMART UMA's reply31 Jul 2020, 14:19
Official
Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
AS
AKISH S's updateReviewer Update
31 Jul 2020, 15:10Good day,
Initially discussed my claim with Braam Vester.
I advised him that I have several claims but I'm not sure on which
will qualify and which won't. The separate claims where for the grill
and stickers , separately for the booth lid, separately for the
bonnet and separately for the back bumper. He advised me to send all
pictures to the WhatsApp number which I did. I knew that there was a
limit and as such all would have been to much thus I asked him
accordingly. He recorded all as one claim which was not the intention.Never the less, each claim was to be separate as mentioned and not all as one claim.
I get an email from William Seabela as below:
"Upon receiving the requested information on the 29/07/2020 – SMART UMA
> proceeded to reject the claim as the damages quoted for required to be
> replaced.
>
> The registration of the above incident will have no adverse effect on your
> policy, existing restorations cannot be carried over to a next maintenance
> request and will be noted as pre-existing against the policy profile until
> proof of repairs is received. Regrettably new damage will also be declined
> should it be on the same panel affected and declined under this claim.
>
> On the 30/07/2020 SMART contacted you to advise on the rejected claim
> unfortunately, you were unavailable"
Firstly, I was available all the time. Secondly if a call was done, a follow up email would have sufficed. This was not done! Thirdly the consultant, Braam did't understand that each claim was to separated as I wanted to know which will qualify and will not. He advised me to send all the photos which I have done. I was not advised which will qualify and which will not and as such, I only sent the quote for the grill and stickers to see if that would qualify first, without being detrimental to the other claims. The email from William clearly points out the lack of understanding with the consultant when the claims was made.
I called the call centre and Braam answered. He advised that he will give me a call by end of the day 31 July 2020 with regards to the booth claim.
The claims are to be separated and not noted as one claim as per the email of William!!!!!!!!!!
If this cannot be undertook, rather cancel my policy and give me a refund due to the pathetic service.
Thus the ill advice of the consultant is at question.
Initially discussed my claim with Braam Vester.
I advised him that I have several claims but I'm not sure on which
will qualify and which won't. The separate claims where for the grill
and stickers , separately for the booth lid, separately for the
bonnet and separately for the back bumper. He advised me to send all
pictures to the WhatsApp number which I did. I knew that there was a
limit and as such all would have been to much thus I asked him
accordingly. He recorded all as one claim which was not the intention.Never the less, each claim was to be separate as mentioned and not all as one claim.
I get an email from William Seabela as below:
"Upon receiving the requested information on the 29/07/2020 – SMART UMA
> proceeded to reject the claim as the damages quoted for required to be
> replaced.
>
> The registration of the above incident will have no adverse effect on your
> policy, existing restorations cannot be carried over to a next maintenance
> request and will be noted as pre-existing against the policy profile until
> proof of repairs is received. Regrettably new damage will also be declined
> should it be on the same panel affected and declined under this claim.
>
> On the 30/07/2020 SMART contacted you to advise on the rejected claim
> unfortunately, you were unavailable"
Firstly, I was available all the time. Secondly if a call was done, a follow up email would have sufficed. This was not done! Thirdly the consultant, Braam did't understand that each claim was to separated as I wanted to know which will qualify and will not. He advised me to send all the photos which I have done. I was not advised which will qualify and which will not and as such, I only sent the quote for the grill and stickers to see if that would qualify first, without being detrimental to the other claims. The email from William clearly points out the lack of understanding with the consultant when the claims was made.
I called the call centre and Braam answered. He advised that he will give me a call by end of the day 31 July 2020 with regards to the booth claim.
The claims are to be separated and not noted as one claim as per the email of William!!!!!!!!!!
If this cannot be undertook, rather cancel my policy and give me a refund due to the pathetic service.
Thus the ill advice of the consultant is at question.
AS
AKISH S's update31 Jul 2020, 15:10
Reviewer Update
Good day,
Initially discussed my claim with Braam Vester.
I advised him that I have several claims but I'm not sure on which
will qualify and which won't. The separate claims where for the grill
and stickers , separately for the booth lid, separately for the
bonnet and separately for the back bumper. He advised me to send all
pictures to the WhatsApp number which I did. I knew that there was a
limit and as such all would have been to much thus I asked him
accordingly. He recorded all as one claim which was not the intention.Never the less, each claim was to be separate as mentioned and not all as one claim.
I get an email from William Seabela as below:
"Upon receiving the requested information on the 29/07/2020 – SMART UMA
> proceeded to reject the claim as the damages quoted for required to be
> replaced.
>
> The registration of the above incident will have no adverse effect on your
> policy, existing restorations cannot be carried over to a next maintenance
> request and will be noted as pre-existing against the policy profile until
> proof of repairs is received. Regrettably new damage will also be declined
> should it be on the same panel affected and declined under this claim.
>
> On the 30/07/2020 SMART contacted you to advise on the rejected claim
> unfortunately, you were unavailable"
Firstly, I was available all the time. Secondly if a call was done, a follow up email would have sufficed. This was not done! Thirdly the consultant, Braam did't understand that each claim was to separated as I wanted to know which will qualify and will not. He advised me to send all the photos which I have done. I was not advised which will qualify and which will not and as such, I only sent the quote for the grill and stickers to see if that would qualify first, without being detrimental to the other claims. The email from William clearly points out the lack of understanding with the consultant when the claims was made.
I called the call centre and Braam answered. He advised that he will give me a call by end of the day 31 July 2020 with regards to the booth claim.
The claims are to be separated and not noted as one claim as per the email of William!!!!!!!!!!
If this cannot be undertook, rather cancel my policy and give me a refund due to the pathetic service.
Thus the ill advice of the consultant is at question.
Initially discussed my claim with Braam Vester.
I advised him that I have several claims but I'm not sure on which
will qualify and which won't. The separate claims where for the grill
and stickers , separately for the booth lid, separately for the
bonnet and separately for the back bumper. He advised me to send all
pictures to the WhatsApp number which I did. I knew that there was a
limit and as such all would have been to much thus I asked him
accordingly. He recorded all as one claim which was not the intention.Never the less, each claim was to be separate as mentioned and not all as one claim.
I get an email from William Seabela as below:
"Upon receiving the requested information on the 29/07/2020 – SMART UMA
> proceeded to reject the claim as the damages quoted for required to be
> replaced.
>
> The registration of the above incident will have no adverse effect on your
> policy, existing restorations cannot be carried over to a next maintenance
> request and will be noted as pre-existing against the policy profile until
> proof of repairs is received. Regrettably new damage will also be declined
> should it be on the same panel affected and declined under this claim.
>
> On the 30/07/2020 SMART contacted you to advise on the rejected claim
> unfortunately, you were unavailable"
Firstly, I was available all the time. Secondly if a call was done, a follow up email would have sufficed. This was not done! Thirdly the consultant, Braam did't understand that each claim was to separated as I wanted to know which will qualify and will not. He advised me to send all the photos which I have done. I was not advised which will qualify and which will not and as such, I only sent the quote for the grill and stickers to see if that would qualify first, without being detrimental to the other claims. The email from William clearly points out the lack of understanding with the consultant when the claims was made.
I called the call centre and Braam answered. He advised that he will give me a call by end of the day 31 July 2020 with regards to the booth claim.
The claims are to be separated and not noted as one claim as per the email of William!!!!!!!!!!
If this cannot be undertook, rather cancel my policy and give me a refund due to the pathetic service.
Thus the ill advice of the consultant is at question.
SMART UMA's replyOfficial
03 Aug 2020, 11:55Dear Sir, Thank you for allowing us the opportunity of further investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
Should you have further queries – please do not hesitate to contact us. Kind regards,
Should you have further queries – please do not hesitate to contact us. Kind regards,
SMART UMA's reply03 Aug 2020, 11:55
Official
Dear Sir, Thank you for allowing us the opportunity of further investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
Should you have further queries – please do not hesitate to contact us. Kind regards,
Should you have further queries – please do not hesitate to contact us. Kind regards,