Pathetic Service & Customer Support

Had an incident last year that took 4 weeks to complete, I had hoped never to have to interact with them again as the service was absolutely horrible and only after CC'ing *** did anything actually proceed.

Unfortunately I had an incident on the 15th of June, I emailed Linda the same day, got no response, I then filed a formal claim 2 days later and got no communication from them until the 23rd June when I decided to email them, Linda responds and asks if Thenjiwe contacted me which of course she hasn't, Linda assures me she will take it up with Thenjiwe. The 28th comes and I get an email from Uline, saying she has received the photos for my claim and asks me if I have paint damage, I respond the same day and she says she will get back to me "shortly"... The 6th July comes around with no communications from Uline, Linda or Thenjiwe. I mail them to ask for an update and it is now 2 days later with no response, I have never in my life dealt with such an unprofessional, lax, frustratingly nonchalant company. If it was possible I would rate less than one star. Not even worth the +-R20 monthly fee for this cover