1 reviews | Active since Jun 2018
Pathetic service
i am very disappointed with the service i received. i put in my fist claim for 2 chips and one small dent on the roof which looks like hail damage. Appointment was made and after about two weeks the technician visited me and said that he was going to do a brush touch up and not spray touch up. They could not also repair the tiny dent on the roof as they were not equipped to do so. I was not informed when i put in the claim that they were going to do a brush touch up. With all the premiums i have paid in, i could have taken my car to a professional panel beater.
Dear Sir,
We understand your disappointment, and sincerely apologize for any frustrations and inconvenience that this may have caused in this regard.
It should be noted that the policy only provides cover for paint touch up or repair and polishing of the vehicle is not listed as covered. The removal of scratches by polishing the vehicle does not guarantee the removal of scratches and this technique can cause further damage to the vehicle hence it being an exclusion.
However, a claims agent has been allocated to contact you with an explanation to the repair technique in this instance. In addition – we would require a quotation/s for the bonnet and dent on the roof for further review thereof.
Please note that the policy has a maximum indemnity limit of R3 000.00 VAT inclusive subject to the policy terms and conditions being adhered to as noted in the schedule.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Email:***
Dear Sir,
We understand your disappointment, and sincerely apologize for any frustrations and inconvenience that this may have caused in this regard.
It should be noted that the policy only provides cover for paint touch up or repair and polishing of the vehicle is not listed as covered. The removal of scratches by polishing the vehicle does not guarantee the removal of scratches and this technique can cause further damage to the vehicle hence it being an exclusion.
However, a claims agent has been allocated to contact you with an explanation to the repair technique in this instance. In addition – we would require a quotation/s for the bonnet and dent on the roof for further review thereof.
Please note that the policy has a maximum indemnity limit of R3 000.00 VAT inclusive subject to the policy terms and conditions being adhered to as noted in the schedule.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Email:***