PW
Pieter W
1 reviews | Active since Apr 2022
30 May 2022, 09:42
PATHETIC -serrvice
Ni service, no feedback, no call backs, calls being dropped the whole time, re-sendings e-mails with same information request since last week. TRULY PATHETIC
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Replies (2)
SMART UMA's replyOfficial
30 May 2022, 11:00Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: SIO11948 (***7) - T578696 TIA Reference/Case Number: ***7 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's reply30 May 2022, 11:00
Official
Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: SIO11948 (***7) - T578696 TIA Reference/Case Number: ***7 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's replyOfficial
30 May 2022, 12:46Dear Sir, Kindly refer to your personal email address for our comprehensive response into your complaint. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's reply30 May 2022, 12:46
Official
Dear Sir, Kindly refer to your personal email address for our comprehensive response into your complaint. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division