1 reviews | Active since Jun 2018
Pathetic disgusting service
Pathetic service. I put in claim for two chips and a tiny dent. Technician used a tiny paint brush to touch up. Was unable to repair tiny dent. Smart informed me to obtain quote which I did and submitted. They gave me run around. They are *****s. Keep away. Rather save your R99 and pay cash for repairs.
Dear Sir,
It is with great concern we received your e-mail outlining the problem you had with our service.
I regret that we provided you with such - it is the exact opposite of what we pride ourselves on and not in line with our philosophy and we understand how important it is to offer exceptional service.
Please note that the claims agent has duly received your quotation for the vehicles roof paintless dent repair required. A claims agent has been allocated to assist further with the authorisation to be app**** upon receipt of the required visuals to be sent.
Once this has been processed you will receive an SMS notification confirming the repair and on approval contact will be made to arrange a convenient date and place for the maintenance to take place.
We hope this is sufficient to solve the issue and clear any remaining inconvenience.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Email:***
Dear Sir,
It is with great concern we received your e-mail outlining the problem you had with our service.
I regret that we provided you with such - it is the exact opposite of what we pride ourselves on and not in line with our philosophy and we understand how important it is to offer exceptional service.
Please note that the claims agent has duly received your quotation for the vehicles roof paintless dent repair required. A claims agent has been allocated to assist further with the authorisation to be app**** upon receipt of the required visuals to be sent.
Once this has been processed you will receive an SMS notification confirming the repair and on approval contact will be made to arrange a convenient date and place for the maintenance to take place.
We hope this is sufficient to solve the issue and clear any remaining inconvenience.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Email:***