Pathetic and Sloppy service!!

On the 5th of May, I requested Smart Uma to cancel my scratch and dent policy, and I sent all the necessary documents, on the 1st of June I followed up on this and to my surprise the policy had not yet been canceled, I spoke to a consultant by the name of Henry Mndebele who then requested that I send all my documents to him and he will get it done, which I did the same day, and after a day he responded to my email to say, he has sent all my documents to the cancelation department. On the 17th of June I followed up on this matter again and I was told the policy was canceled, consultant could not even provide me with a date of when the policy was cancelled or how much was refunded to my finance house. Today I followed up on my shortfall claim which I have been waiting for and they tell me my scratch and dent policy has not yet been canceled, they still waiting for a letter from Smart UMA to confirm that they have cancelled the policy, and how much they paid the finance house, can someone assist with this, a consultant by the name of Linda is the one that's suppose to be helping with these documents needed by my shortfall claim department. The service I've received from Smart UMA is extremely bad, it's almost 2 months with no progress on this, Can you send me the letter stating that the policy was canceled and how much you paid the finance house, I don't understand how difficult this can be and why it has dragged for so long. I will not recommend anyone to take a scratch and dent policy with Smart UMA, service is pathetic honestly, I've been so patient with you. Send me the letter so I can proceed with the shortfall claim!!!!