Paid - no service- Is this a ****?

I got the best service at this Mercedes Rosebank branch and they recommended Smart Insurance I was certain since the advice is from them and taking into consideration the best customer service I received there, i thought there is no way Smart can disappoint. Never in my wildest dream did I ever encounter such bad service in my life. I struggle to understand why Mercedes would even think of associating themselves with these Smart Insurance. <br> End of January, I submitted claims, Same day I was given info of where to go for quotes etc, I went same week and all was sent to them. I called to confirm and was told they will work on it and I will get feedback.<br> Only in April did I received a call,that an assessor was to call me the next day to arrange to come assess.The assessor called a week later, and came, said will submit all that day and I will probably get a call the next week. That was in April. Now it is towards end of June...nothing. I called on Monday the 15th June to enquire what on earth was happening, the lady told me a guy called Thulani is still to make a decision. Promised she wil tel him to cal me on Wednesday if he doesn't she will personally call.Im still waiting..