PW
Pieter W
1 reviews | Active since Apr 2022
23 May 2022, 09:25
No service
No service, no follow up calls, unable to assist with claims and then does not want to cancell policy, no effect.
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Replies (2)0
Replies (2)
SMART UMA's replyOfficial
23 May 2022, 09:33Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: SIO11948 (***7) TIA Reference/Case Number: ***8 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
SMART UMA's reply23 May 2022, 09:33
Official
Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: SIO11948 (***7) TIA Reference/Case Number: ***8 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
SMART UMA's replyOfficial
23 May 2022, 12:20Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
SMART UMA's reply23 May 2022, 12:20
Official
Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division