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On 2015-11-02, I reported a claim to SMART. I was given 2 Approved Repair Centres to obtain quotations from. I sent both quotations by 2015-11-18, after there was poor and no clear communication from the responsible person. There was no further communication from her until I sent her an email asking for feedback on 2015-11-30 of which she responded by saying I had reported more damage and need to include that in the quotation.<br> <br> I sent her an email saying that there was no other damage except for what I've quoted. She kept sending me the same email and I kept giving her the same response until I decided to phone her ofiice on 2015-12-02. She wasn't availble to take my phone call but the person I spoke to told me she'd tell her to finalise the claim.<br> This morning 2015-12-03, I received another email from her, acknowledging that there is no other damage on my car but she still wants quotations and I've already sent her few weeks ago. I honenstly don't know what else they want from me.<br> <br> I'm seriously not pleased with the service I'm receiving from the MINI Care and Cosmetic Repair Cover (SMART).