DG
Dharmesh G
1 reviews | Active since Sept 2020
05 Jul 2022, 09:29
MotoVantage- Streamline Repairs.
Shocking service from Streamline Repairs. No communication. Appointments not arranged. I had to call multiple times and eventually spoke to Dennis who is the manager. Pics were taken on the 22June. Repair team was not updated with the correct address given to Dennis. Team arrived and only part of the repairs will be done. Paintless dent removal team was not arranged. Painful process to get any repairs done. Not worth having the policy given the inconvenience. Very frustrating to have to keep chasing.
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Replies (2)
SMART UMA's replyOfficial
05 Jul 2022, 09:35Dear Sir,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your Policy Number: GTO16450T (***5) - T594811 TIA Reference / Case Number: ***8
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your Policy Number: GTO16450T (***5) - T594811 TIA Reference / Case Number: ***8
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
SMART UMA's reply05 Jul 2022, 09:35
Official
Dear Sir,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your Policy Number: GTO16450T (***5) - T594811 TIA Reference / Case Number: ***8
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your Policy Number: GTO16450T (***5) - T594811 TIA Reference / Case Number: ***8
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
SMART UMA's replyOfficial
06 Jul 2022, 10:48Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division
SMART UMA's reply06 Jul 2022, 10:48
Official
Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division