AN
Asanda N
1 reviews | Active since Jan 2021
01 Jun 2022, 16:00
MotoVantage is Crazy
These people are really bad at what they do. I had to make calls 100 times to get the help I needed. Also they cannot transfer the call to claims department except you have give the refence number. So you will have to give it twice, which is crazy.
Overall, really bad service ever.
Helpful (0)
Replies (2)0
Replies (2)
SMART UMA's replyOfficial
01 Jun 2022, 16:07Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: SB*** (***4) - T571801TIA Reference/Case Number: ***4 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's reply01 Jun 2022, 16:07
Official
Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: SB*** (***4) - T571801TIA Reference/Case Number: ***4 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's replyOfficial
02 Jun 2022, 12:50Dear Sir, Kindly refer to your personal email address for our comprehensive response into your complaint. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's reply02 Jun 2022, 12:50
Official
Dear Sir, Kindly refer to your personal email address for our comprehensive response into your complaint. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division