aC
amtheyst C

1 reviews | Active since Jan 2011

09 Jun 2022, 09:16

Motovantage - *********** staff

I have scratch and dent cover with Motorvantage which i have being paying through my car finance.

My policy ended apparently in 2020. I was then told by sales consultant Miriam that my policy in fact did not end and was ending in 2023.

A few months later I requested my policy documents from Miriam and she tells me there is in fact no policy and wesbank declined to add on a new one, So i sent her the email were she said my policy had not expired and received no response

Linda from customer care and Mirriam from telesales, both from the engine room are totally ***********. I am not sure if they understand English.

Now i am told that i have no policy so i do not know why i have been paying them each month through my finance. I have been paying R164 and my policy is only R100. No one can provide any answers or explain their actions.

Its actually disgusting the way these people operate

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Replies (2)
SMART UMA
SMART UMA's reply09 Jun 2022, 09:20
Official
Dear Madam,  MotoVantage acknowledges receipt of your complaint, your communication is important to us.  Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.                                                                     REFERENCE / CASE NUMBER:                       ***6                                                               Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.  Thank you for your cooperation and patience herein. Kind Regards, 

Risk Management Complaints Division 
SMART UMA
SMART UMA's reply10 Jun 2022, 16:06
Official
Dear Madam, 

With reference to your complaint logged with MotoVantage on the 09/06/2022, we have reviewed your complaint and duly noted your comments.   Please be advised that we have issued a comprehensive response herewith to your personal email address. 
Kindly refer to said email regarding the merits of the matter and our findings thereof. 
 Thank you for your cooperation and patience herein. Kind Regards, 

Risk Management Complaints Division