1 reviews | Active since Jan 2011
Motovantage - *********** staff
I have scratch and dent cover with Motorvantage which i have being paying through my car finance.
My policy ended apparently in 2020. I was then told by sales consultant Miriam that my policy in fact did not end and was ending in 2023.
A few months later I requested my policy documents from Miriam and she tells me there is in fact no policy and wesbank declined to add on a new one, So i sent her the email were she said my policy had not expired and received no response
Linda from customer care and Mirriam from telesales, both from the engine room are totally ***********. I am not sure if they understand English.
Now i am told that i have no policy so i do not know why i have been paying them each month through my finance. I have been paying R164 and my policy is only R100. No one can provide any answers or explain their actions.
Its actually disgusting the way these people operate
Risk Management Complaints Division
Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 09/06/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 09/06/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
