KM
Karabo M
1 reviews | Active since Mar 2020
27 Oct 2021, 10:05
MotoVantage - extremely bad - don't bother yourself
If I could give it a Zero rating I would
Since last year (2020) I have been trying to get my claim through , this is the third time with no luck , what i can say is that on the third try I received an email in April from Sonia Du Plessis stating that they are awaiting quotes including all damage panels in order to process claim. its been two months - i have sent them a number of emails to follow you and the answer is still the same - " we are awaiting quotes" really ??!!! this is something that i have paid for - this company is really a huge ****
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Replies (2)
SMART UMA's replyOfficial
27 Oct 2021, 10:50 Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your case reference number is ***0. Where we are unable to resolve your complaint within 5 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's reply27 Oct 2021, 10:50
Official
Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your case reference number is ***0. Where we are unable to resolve your complaint within 5 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's replyOfficial
28 Oct 2021, 09:57 Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division
SMART UMA's reply28 Oct 2021, 09:57
Official
Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division