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Keegan G

1 reviews | Active since Feb 2025

28 Feb 2025, 11:41

Motorite scratch and dent

Motorite scratch and dent is a ****. Logged a claim on 28/01/25 , received no update within a week , had to call in for an update which was that the quote department Smart is still processing. Then another 2 weeks later escalated to my insurance company as the scratch and dent is included in my insurance premium. Followed up today and was advised that the claim has been canceled. Poor customer service from Motorite, they do not provide any feedback but take your monthly premiums for a service that they don't provide. Had this policy for 6 years as well as a Motorite warranty and service plan for my vehicle. Stay away from Motorite. The only reason I gave a one Star is because you have to select a rating to write a review otherwise it's a zero star rating

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Replies (2)
SMART UMA
SMART UMA's reply28 Feb 2025, 11:46
Official
 Hello Keegan G,

We acknowledge your complaint and apologize for the inconvenience caused. 
 
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
 
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
 
Thank you for your cooperation and patience herein.
Kind Regards,
 
Risk Management Complaints Division
SMART UMA
SMART UMA's reply04 Mar 2025, 16:19
Official
Dear Keegan G, 
 
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. 
 
With reference to your complaint logged with us, complaint reference number  ***8 , we have reviewed your complaint and duly noted your comments.
 
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. 
 
Kindly refer to your email regarding the merits of the matter and our findings thereof.
 
Please feel free to contact us should you require additional information. 
 
Thank you for your cooperation and patience herein.
Kind Regards,
 
Risk Management Complaints Division