JO
Johann O
1 reviews | Active since Aug 2021
31 Oct 2024, 08:27
Motorite Scratch and Dent
I will not recommend any Motorite product. I have a scratch and dent policy and put in a claim for two small dents and chips which was rejected in full without proposing an alternative. Damages exceeded the max indemnity limit and I can not go back for damages on the same panel. Realy, it is still a new car and want this small damages being fixed. They do not practise what they preach by advertising.
Helpful (0)
Replies (2)0
Replies (2)
SMART UMA's replyOfficial
31 Oct 2024, 08:41 Hello Johann O,
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
SMART UMA's reply31 Oct 2024, 08:41
Official
Hello Johann O,
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
SMART UMA's replyOfficial
01 Nov 2024, 15:18 Dear Johann O, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***7, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
SMART UMA's reply01 Nov 2024, 15:18
Official
Dear Johann O, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***7, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division