CK
Connor K
1 reviews | Active since Jun 2016
26 Oct 2021, 09:18
Motorite administrators is not legit. They are a ****
I had policies with Motorite from 2019 and in 2020 I had scratches on my car during lockdown and I logged a claim and to this day they still refuse to pay the claim. They keep on asking me for the pictures of the different parts of the car. When I send them the picture they request then they go quiet on me and when I do follow up they ask for another picture of the different part. It is so frustrating because still debit my money every month for more than 2 years now.
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Replies (2)
SMART UMA's replyOfficial
26 Oct 2021, 09:36Dear Sir/Madam,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your case reference number is ***5.
Where we are unable to resolve your complaint within 5 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
SMART UMA's reply26 Oct 2021, 09:36
Official
Dear Sir/Madam,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your case reference number is ***5.
Where we are unable to resolve your complaint within 5 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
SMART UMA's replyOfficial
26 Oct 2021, 15:51Dear Madam,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division
SMART UMA's reply26 Oct 2021, 15:51
Official
Dear Madam,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division