MISLEADING SALES, No cancellation, no refund 2 years later!

BEWARE, STAY AWAY!! Two years ago September 2020, someone called Angel tried to sell me this scratch and dent cover. It sounded fine, but when I received my first statement from Wesbank, I saw that I was misinformed when given the details over the phone. I immediately followed up and was told to contact Smart directly. I did so and was told that they would listen to the phone call recordings and then process the cancellation. When I checked my statement, I saw the scratch and dent cover was no longer there, which was a great relief. Now 2 years later, I find out the cover was never cancelled, and the amount was not being disclosed on my statement. I phone in twice about this but have had no feedback. On the first call they promised to process a cancellation and sort out a refund. On the second call this all changed and I was told by Martha the same as 2 YEARS ago - someone would have to listen to the calls and then get back to me. Absolutely shocking service, MISLEADING SALES calls. PLEASE STAY AWAY FROM THIS COMPANY.