PH
Pieter H

1 reviews | Active since Dec 2014

05 Jun 2016, 08:17

Maintenance contract is a ***** -WARNING they will not pay for your repairs

<p>Streamline sent out a mobile unit to repair scratches on two of my mag wheels. The mobile could not repair my mags and referred me to an external mag repair company.</p> <p>My car was due for repairs at Wheel Collision and I phoned them to ask whether they were an authourised repairer with Streamline. Streamline confirmed that they were and said I can use the same claim which was authorised to repair the rims.</p> <p>After the repairs were done Streamline and their parent company Smart UMA refused to pay for the repairs citing that I should have sent them an invoice beforehand.</p> <p>I explained to them that I already made the arrangement with their call centre but they refuse to even give me the audio recordings of their authorisation. I have the text messages of the authorisation for the repairs which were sent to me.</p> <p><br />I urge consumers to not waste their money on taking out a policy which will find every excuse not to pay for the repairs</p> <p> </p> <p><br /> </p>

0
Replies (2)
SMART UMA
SMART UMA's reply26 Aug 2016, 09:38
Official

Dear Sir

We trust that this has been resolved to your satisfaction and the explanation provided at time of same sufficed in underwriting that there indeed was no breach of contract.

We wish to again assure you of our best service at all times.

Kind Regards

Claims

Smart

PH
Pieter H's update31 Aug 2016, 09:00
Reviewer Update

Smart Insurance cannot be trusted
Until today I have not yet receive an explanation from them
They refuse to accept any responsibility of the repairs they have approved and refuses to release the audio confirming the approval of the claim
Do not trust them - they will not provide the service they claim