Insurance Complain

Dear MotoVantage (SMART INSURANCE)

I am very disappointed and disgusted in the services I received from your Company

I bought a Vehicle from Renault Clearwater Branch two month ago September 2020 ,My contract was explained to me , with the contract I got 1 year free insurance

On the 3rd November 2020 around 12:00 PM

I called Motovantage Insurance in regards to a claim ,I would like to remove two small dents on my Renault Kwid vehicle 2020 edition ,confirmed my details got a claim number I was then asked to send through pictures of the dents I sent the pictures through immediately as requested .

On the 13th of November 2020 10:44 am, Sonia Du Plessis send me a email saying the following :

Good day, unfortunately a mobile repair unit is unable to assist with your repair. Please obtain 2 quotes from the following panel beaters below,

She gave me a list of panel beaters ,got two quotations as per request reply to the email attached the quotations on the same day.

On Monday the 16th November 2020 Sonia called to tell me that my claim was rejected due to my Insurance plan does not cover the amounts on the two quotations that was sent however I asked knowing I am not the first customer wanting to remove dents why would you refer me to panel beaters knowing what the quotations prices would be... I then asked if I get another quote that will fit the cover price plan of my Insurance will it get approved she said NO already the claim rejected and I cant claim twice for the same accident it will not get approved but according my contract policy it states that they will pay for Minor Dents

I am really disappointed to the false hope and services you give and I will definitely not advise anyone to make use of your Insurance.

Regards Laurensia Francis