Great work
I was considering canceling my contract with the insurance due to my previous bad experience but all thanks to Fatima Lelia who was responsible for my claim the second time and made sure I am a happy customer. I am happy to say my claim was resolved because I interacted with Fatima who was patient and respectful. Great work fatima keep it up!
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SMART UMA's replyOfficial
09 Oct 2019, 09:53Dear Madam, It is always gratifying to learn one’s employees are taking the time to make sure any queries a customer may have are handled timely, responsive and cheerfully. Thank you for taking the time to express your appreciation and positive feedback. Your thoughts are important to us, but we're especially pleased when the feedback is positive. Thank you - we very much appreciate your business and hope that you will remain a valued customer. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
SMART UMA's reply09 Oct 2019, 09:53
Official
Dear Madam, It is always gratifying to learn one’s employees are taking the time to make sure any queries a customer may have are handled timely, responsive and cheerfully. Thank you for taking the time to express your appreciation and positive feedback. Your thoughts are important to us, but we're especially pleased when the feedback is positive. Thank you - we very much appreciate your business and hope that you will remain a valued customer. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division