LM
Lungani M

1 reviews | Active since Mar 2009

26 Aug 2016, 07:53

DREAD SUBMITTING A CLAIM

<p>I have my car now for +- 4yrs. Never have I had a smooth transaction with Smart Insurance. The only thing they do right is logging the claim. The damage on my vehicle falls well within the Smart Insurance guidelines. I was requested to submitt 2 quotes which I submitted. I went to my vehicles accredited repairers . I emailed Yolanda for feedback. She tells to drive around to her panel of panel beaters. I must waste my time and petrol going to panel beaters I'm not comfortable. I've gone through my policy and it does not say anything Smart selecting panel shops. My quote is within limit and at a accredited repairer</p>

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Replies (1)
SMART UMA
SMART UMA's reply26 Aug 2016, 08:58
Official

Dear Client

Following our telephonic conversation, we do trust that this matter has been resolved amicaly and to your satsifaction.

We once again apologise for the inconvenience you may have experienced in obtaining the second quote however trust you understand our motivation for this better.

We wish to once again assure you of our best service at all times

Kind Regards

Corrie Ferreira

Smart

Best regards,