Do Not Buy this service or product, even if it's through WESBANK financing - they are a bunch of *******

Item: SMART UMA
Rating: 1
Author: Santosh P

If I could give Negative ratings...I would. Absolutely useless...logged a claim on the 10/01/2020 - only registered in their systems on the 17/01/2020. Nobody calls you to advise..they just email you. When calling in to query a claim, and you choose option 2 per the voice prompts - they tell you - no, you chose the wrong option - must choose option 1. Which is policy queries. Good luck if you have them....WESBANK, stop selling this Bull**** product from a supplier who cannot live up to their promises. You have to follow up with them each and every time. DO NOT BUY THIS BS PRODUCT THROUGH YOUR WESBANK FINANCING! THEY JUST TAKE YOUR MONEY AND CAN'T PROVIDE the service.

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Replies (1)

SMART UMA's replyOfficial

04 Feb 2020, 13:32

Dear Sir,

SMART UMAhas reviewed your complaint and duly noted your comments.

Please be advised that SMART has issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.

Thanks for being patient and understanding.

Kind Regards,

Risk Management Complaints Division

SMART UMA's reply04 Feb 2020, 13:32

Official

Dear Sir,

SMART UMAhas reviewed your complaint and duly noted your comments.

Please be advised that SMART has issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.

Thanks for being patient and understanding.

Kind Regards,

Risk Management Complaints Division