Displeased with Motovantage customer service

On 1 Mar 2021 I submitted a claim for scratch and dent with Motovantage. I received a response requesting information with regards to my vehicle etc. On 2 March 2021 I phoned to find out what was happening as I did not receive feedback from the consultant that contacted me, and I was told that the claim was submitted for quoting. I again phoned on 3rd March 2021 to get an update from Motovantage and was told that they received a quote from a mobile supplier but that the mobile supplier won't be able to repair the scratches on the bonnet and that they will contact another supplier as they need a quote for the full claim submitted i.e (side and front). I then again phoned on 4 March 2021 and was told that they are waiting on feedback from the other supplier/s. Note that for every call I requested a claim number and some update on the status of the claim. I never received it to this very day. When I phoned yesterday I was told that the claim was rejected as the claim exceeded the limit of R3k as it came out to R12k in total. I requested that they amend the claim by removing the bonnet section, but they said they cannot and that I must first fix the front part and provide pictures of that before they can fix the side.

That said, I am deeply disappointed in the customer service of Motovantage as I have been paying monthly towards this service, never claimed and when I did I was told that there is a threshold for the claim which was never communicated to me before.