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Chris H
1 reviews | Active since Sept 2012
15 Mar 2024, 09:51
Dishonest, don't want to pay for claims.
Terrible service. They will not honor a claim because they won't allow me to pay for part of the claim. I want to claim for 1 scratch, but because i got a quote for more scratches and only want to claim for what I am allowed, they say it is one claim which exceeds the limit therefore the claim is rejected. I got a separate quote for the 1 scratch, they still rejecting.
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Replies (2)
SMART UMA's replyOfficial
15 Mar 2024, 09:56Hello Chris H,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
SMART UMA's reply15 Mar 2024, 09:56
Official
Hello Chris H,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
SMART UMA's replyOfficial
18 Mar 2024, 10:03Dear Chris H,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***2, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
SMART UMA's reply18 Mar 2024, 10:03
Official
Dear Chris H,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***2, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division