Disappointed with Smart UMA (underwritten by Motovantage) - horrible customer service

The consultants in this company is very *********** in what they do when i called them i made a claim and i clearly have told them i am using my own repairer of my choice and its rmi approved and i am sending the pictures with the quote which is in its limit which is R3000 but they did not listen and approved it with stream line repairs when i had clearly told them i dont want to use their in house services as its not professional and when i took this policy out the consultant advised me that i can use any auto repairer of my choice as long as its rmi approved so i called them and told them to get it approved by the repairer and it's been 1 week now the policy states it gets approved within 48hrs ive had this policy for 6 years and now I get the run around the last person i communicated with was crystal.