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Preshalin N

1 reviews | Active since Dec 2013

07 Sept 2021, 11:02

Disappointed with Smart UMA (underwritten by Motovantage) - horrible customer service

The consultants in this company is very *********** in what they do when i called them i made a claim and i clearly have told them i am using my own repairer of my choice and its rmi approved and i am sending the pictures with the quote which is in its limit which is R3000 but they did not listen and approved it with stream line repairs when i had clearly told them i dont want to use their in house services as its not professional and when i took this policy out the consultant advised me that i can use any auto repairer of my choice as long as its rmi approved so i called them and told them to get it approved by the repairer i requested i haven't gotten feedback till now the last person i communicated with was Elesenyeho

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Replies (2)
SMART UMA
SMART UMA's reply07 Sept 2021, 11:37
Official
 
Dear Sir/Madam, 
 
MotoVantage acknowledges receipt of your complaint, your communication is important to us. 
 
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. 
 
Where we are unable to resolve your complaint within 5 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. 
 
Thank you for your cooperation and patience herein. 
 
Kind Regards, 
SMART UMA
SMART UMA's reply07 Sept 2021, 14:42
Official
 
Dear Sir, 
 
Thank you for allowing us the opportunity of investigating your complaint. 
 
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. 
 
We trust that the outcome meets your satisfaction. 
 
Should you have further queries – please do not hesitate to contact us. 
 
Kind regards,