CLBARVP285464

claim CLBARVP285464. Im disappointed with the service that i received from Smartuma, i submitted a claim with smartuma on the 14/06/2018, i heard nothing from them until i send them an email on the 05.07.2018 on the 27.06.2018 and they said that they are still waiting for the photos for my claim, i told the lady that i have send the photos and even received a read receipt that is when she transferred me to Thulwane, he confirmed that he has received my email and the claim was being assessed, on the 05.07.2018 i send an email to Thulwane regarding what the hold up was regarding my claim, he called and said that the photos were not clear, it means should i have not called him he was not even going to call me back, i was upset and i hang up on him, then on the 17.07.2018 i send an email with the phots of the vehicle and i heard nothing from him, today the 25.07.2018 i spoke to the lady by the name of Anna who tells me that they are still waiting for the photos, when i told her that i have emailed the photos on the 17.07.2018 she gave me an excuse that maybe the photos were blocked by the system, if outlook is unable to deliver an email to the receiver, it will notify the sender and the receiver that there is an email that is blocked please release the email, i did not receive the email so i guess what Anna is telling me is not true, am very disappointed because i pay for this service on a monthly basis but when they are suppose to deliver the company does not deliver, it has been more that a month and i have been patient for a long time,i need an answer from the company regarding when will they send someone to come fix the car.