RS
Ragini S
1 reviews | Active since Apr 2021
27 Oct 2021, 10:06
Claim REJECTION
Submitted a claim for scratches.They refered a company for a HUGE AMOUNT just to remove superficial scratches.I the took my car to a Dealer APPROVED BY THEM and he gave me a Quote for 1/6 of the price.The Cpmpany is REJECTING THE CLAIM as its TOO CHEAP FOR THEM. What will they do Just to RIP CLIENTS OFF. People ,just be careful when Taking these Insurances,
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Replies (2)
SMART UMA's replyOfficial
27 Oct 2021, 10:22 Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your case reference number is ***6. Where we are unable to resolve your complaint within 5 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's reply27 Oct 2021, 10:22
Official
Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your case reference number is ***6. Where we are unable to resolve your complaint within 5 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SMART UMA's replyOfficial
28 Oct 2021, 09:08 Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division
SMART UMA's reply28 Oct 2021, 09:08
Official
Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division