MM
Mpho M
1 reviews | Active since Feb 2018
11 Jul 2022, 10:20
Claim not processed for 2 weeks
I lodged a claim for sratch and dent on the 26/06/2022. No one bothered to call me for update till today, the only way to get a feedback i have to call them. Till today i have not yet assisted and they only keep on promising that someone will call me back. 2 weeks waiting for claim to be finalised. I don't see myself using motovantage at all in my life. Their service is very much poor, i cant recommend anyone i know to use their service.
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Replies (2)0
Replies (2)
SMART UMA's replyOfficial
11 Jul 2022, 10:36Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. REFERENCE / CASE NUMBER: ***0 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
SMART UMA's reply11 Jul 2022, 10:36
Official
Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. REFERENCE / CASE NUMBER: ***0 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
SMART UMA's replyOfficial
11 Jul 2022, 12:52Dear Sir,
With reference to your complaint logged with MotoVantage on the 08/07/2022, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 08/07/2022, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
SMART UMA's reply11 Jul 2022, 12:52
Official
Dear Sir,
With reference to your complaint logged with MotoVantage on the 08/07/2022, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 08/07/2022, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division