JM
Joash M
1 reviews | Active since Sept 2015
08 Nov 2021, 12:15
Call centre
Rude and aggrogant staff. They don't respond to emails and keep up with they promises. When on the phone they have a bad attitude. I am still waiting for someone to call me back and it's been a couple of months now.
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Replies (4)0
Replies (4)
SMART UMA's replyOfficial
08 Nov 2021, 12:25Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. We have noted that the complaint received was not posted against the correct Business Unit on the Hello Peter platform and therefore we were unable to attend to your complaint in a timely manner. This complaint was supposed to be lodged against SMART UMA which is a subsidiary company of MotoVantage. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein.
Risk Management Complaints Division
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein.
Risk Management Complaints Division
SMART UMA's reply08 Nov 2021, 12:25
Official
Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. We have noted that the complaint received was not posted against the correct Business Unit on the Hello Peter platform and therefore we were unable to attend to your complaint in a timely manner. This complaint was supposed to be lodged against SMART UMA which is a subsidiary company of MotoVantage. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein.
Risk Management Complaints Division
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein.
Risk Management Complaints Division
SMART UMA's replyOfficial
08 Nov 2021, 13:47Dear Sir
With reference to your complaint logged with MotoVantage on the 08/11/2021, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein.
Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 08/11/2021, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein.
Risk Management Complaints Division
SMART UMA's reply08 Nov 2021, 13:47
Official
Dear Sir
With reference to your complaint logged with MotoVantage on the 08/11/2021, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein.
Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 08/11/2021, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein.
Risk Management Complaints Division
JM
Joash M's updateReviewer Update
08 Nov 2021, 17:14Hi. I received an email from Smart UMA today explaining that there was an oversight etc but once again, your guys have very poor communication skills. I never spoke or complained about my claims. You just assumed it. I complained about the lady being rude to me and the fact that no one has called me back for my maintenance plan.
JM
Joash M's update08 Nov 2021, 17:14
Reviewer Update
Hi. I received an email from Smart UMA today explaining that there was an oversight etc but once again, your guys have very poor communication skills. I never spoke or complained about my claims. You just assumed it. I complained about the lady being rude to me and the fact that no one has called me back for my maintenance plan.
SMART UMA's replyOfficial
09 Nov 2021, 09:08Dear Sir, Thank you for clarifying that your complaint is not claims related – we duly note your comments thereof. Please note that I have asked my sales division to look into their records and advise on the maintenance plan offered.
Thank you for your cooperation and patience herein.
Risk Management Complaints Division
Thank you for your cooperation and patience herein.
Risk Management Complaints Division
SMART UMA's reply09 Nov 2021, 09:08
Official
Dear Sir, Thank you for clarifying that your complaint is not claims related – we duly note your comments thereof. Please note that I have asked my sales division to look into their records and advise on the maintenance plan offered.
Thank you for your cooperation and patience herein.
Risk Management Complaints Division
Thank you for your cooperation and patience herein.
Risk Management Complaints Division