1 reviews | Active since Jun 2013
Bad Service Not Suppose to Exist
When it time for claims they give hussle. Second time claiming and both had horrible experience. I don't why and how business still do business with Smartuma.
Dear Sir,
It is with great concern we received your e-mail outlining the problem you had with our service.
It is important to note that the claims procedure prescribes that you obtain and produce quotes and to send photos (MMS) regarding the required maintenance and restoration in order to assess the respective incident - in accordance with the policy terms and conditions.
The claim in contention was reported on the 12/03/2018. It was advised that vehicle required maintenance of the vehicles right rear bumper and the left rear door. The incident reported was later updated whereby it was advised that the vehicles left rear bumper required maintenance and restoration and that photos of both sides of the rear bumper will be sent.
Upon receiving the requested information – we established that we had received visuals of the vehicles left rear bumper and left rear fender only. Remember, during claim stage you reported the right and left rear bumper and the left rear door required maintenance.
It was for that reason that we requested further visuals to be sent pertaining to the vehicles right rear bumper and left rear door in order to finalise the assessment.
Upon further investigation it has been confirmed that the additional photos requested have been received - claims management have agreed to authorise the claim for the vehicles rear bumper up to the plan indemnity limit of R 3 000.00 VAT inclusive. However the remaining damages mentioned above will be noted as pre-existing and the balance thereof will be for your own account.
We hope this is sufficient to solve the issue and clear any remaining inconvenience.
Thank you for co-operation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***
Dear Sir,
It is with great concern we received your e-mail outlining the problem you had with our service.
It is important to note that the claims procedure prescribes that you obtain and produce quotes and to send photos (MMS) regarding the required maintenance and restoration in order to assess the respective incident - in accordance with the policy terms and conditions.
The claim in contention was reported on the 12/03/2018. It was advised that vehicle required maintenance of the vehicles right rear bumper and the left rear door. The incident reported was later updated whereby it was advised that the vehicles left rear bumper required maintenance and restoration and that photos of both sides of the rear bumper will be sent.
Upon receiving the requested information – we established that we had received visuals of the vehicles left rear bumper and left rear fender only. Remember, during claim stage you reported the right and left rear bumper and the left rear door required maintenance.
It was for that reason that we requested further visuals to be sent pertaining to the vehicles right rear bumper and left rear door in order to finalise the assessment.
Upon further investigation it has been confirmed that the additional photos requested have been received - claims management have agreed to authorise the claim for the vehicles rear bumper up to the plan indemnity limit of R 3 000.00 VAT inclusive. However the remaining damages mentioned above will be noted as pre-existing and the balance thereof will be for your own account.
We hope this is sufficient to solve the issue and clear any remaining inconvenience.
Thank you for co-operation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***