zD
zuko D
1 reviews | Active since Jun 2018
10 Feb 2022, 14:56
bad service ever experienced
I took this company insurance on 2021 to maintain my car on scratch and deities but now when i am supposed to claim they are taking me pillar to pillar and I have never miss even a single premium. The funny thig now when i am calling them now and again the just drop my calls.
Helpful (0)
Replies (3)0
Replies (3)
SMART UMA's replyOfficial
10 Feb 2022, 15:25Dear Sir/Madam,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your Policy Number: BLM***2 (***6)
TIA Reference/Case Number: ***6
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
SMART UMA's reply10 Feb 2022, 15:25
Official
Dear Sir/Madam,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your Policy Number: BLM***2 (***6)
TIA Reference/Case Number: ***6
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
zD
zuko D's updateReviewer Update
10 Feb 2022, 15:41I do not even understand why we supposed to write on hellopeter in order for you guys to communicate with us by the way your update will be highly appreciated
zD
zuko D's update10 Feb 2022, 15:41
Reviewer Update
I do not even understand why we supposed to write on hellopeter in order for you guys to communicate with us by the way your update will be highly appreciated
SMART UMA's replyOfficial
11 Feb 2022, 09:53Dear Sir,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division
SMART UMA's reply11 Feb 2022, 09:53
Official
Dear Sir,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
We trust that the outcome meets your satisfaction.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division