Bad service

I have received an email that debit order couldn’t go through I have sent an email n I was communicating with Linda Tapson She said they can arrange a resubmission to bring my account up to date and which date would suit me I told her anytime from now the date was on the 21st then I sent another email confirmation that the debit order didn’t go through I asked for another alternative way to pay but I was asked “Is all well if we arrange another date or would rather let the policy cancel?” I responded with with no can we try another date only to find out today that my policy was cancelled n advised that I need to start over. The customer service here is not acceptable am not a happy customer ur service is bad