Bad service

My unhappiness started when I logged my claim via WhatsApp on the 3 of May 2020, whereby I have attached the visuals and explanation what has damaged. Refer to the attached screenshot. I did not receive any feedback, again on the 13 of May 2020 resend my claim and pictures of the damages Shavaugh Britz who acknowledge my email and confirm the visuals are send for assessment.

Waited for response from assessment, nothing. Until I call in spoke Dorah Power on the 26th of May 2020, who requested that I must resend the visuals again and I did. After long wait from her as well, called in spoke her and she confirmed that the bottom seal can't be fixed, I must fix it from my pocket as she discussed the matter with management and I will be refunded. For the front bumper is been approved and the technician will be in touch.

Days went by no technician has contacted me, I think on the 3 of June 2020,I have called streamline to follow up on my booking and I was given run around as well. After a long struggle I think my car was booked to be repaired on the 15 of June 2020. On the arrival of the technician, he said only right side scratche of the front bumper was approved. Not left side, then I said fine go ahead and fix it. Yesterday I have called your claim department to follow up on what Dorah said to fix the bottom seal with my own my money and I will get refund, I was told to go to hell.

To proof my drama, please listen to the calls of myself and Dorah. Again, investigate what happened to my initial claim via WhatsApp on the 3 of May and the one was send to Mrs Britz-Rudd.

Due to the bad service received, i have yesterday send an email for my policy to be cancelled thereafter received a call from the lady who wanted to find out the reason for cancellation. And i have explained to her the below and she promised investigate the matter and provided me with feedback yesterday at 13h00 nothing till now, this morning the debit order went off my account. I want my money back .