ZP
Ziphozonke P
1 reviews | Active since Aug 2024
24 Aug 2024, 22:18
Bad customer service
I have opened a claim with Smartuma end of June 2024 but until this day my claim hasn't been resolved. At first they didn't even have the correct car that should be covered and they customer service was so bad I had to send them a previous claim approval to prove that I don't have the vehicles they have on the system but the one that I'm claiming for.
I'm extremely unhappy with Smartuma's service, they are currenly not responding to my mails but still debiting they monthly premium.
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Replies (2)
SMART UMA's replyOfficial
26 Aug 2024, 08:04Hello Ziphozonke P
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
SMART UMA's reply26 Aug 2024, 08:04
Official
Hello Ziphozonke P
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
SMART UMA's replyOfficial
26 Aug 2024, 11:41Dear Ziphozonke P
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***8, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
SMART UMA's reply26 Aug 2024, 11:41
Official
Dear Ziphozonke P
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***8, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division