Awful customer service

I would like to express my deepest regret and appalling service rendered by your company. I took FNB scratch and dent cover, which is covered by Motovantage or Smart Uma. I submitted a claim several months ago (April to be exact) and I have received nothing but horrific, terrible, awful service from this company. I have been liaising with Palesa Molorane and Dipalesa Moikangoa who both lack customer service. They don't care about the clients and don't even respond to my emails. I have been making follow-ups with them regarding my claim and none of them bother to respond. For the past 3 months. I submitted a claim, FNB responded and handed me over to Palesa from Motovantage who handed me over to Dipalesa from Smart Uma. This has been a horrid experience regarding my claim. I was first told not all my scratches would be fixed, I let that go. Then I was told to confirm if they should proceed with the claim (a month ago) I gave a go-ahead. And still NOTHING. I sent them numerous emails but they have not bothered to get back to me at all. Policy number - *** Policy number: FNB***