1 reviews | Active since Jan 2017
Any excuse to reject a claim coupled with poor service delivery
This used to be a great company. Now, however, service delivery is almost non existent and SMART seems to be looking for any reason to reject a claim. I have had two claims rejected in a row. I lodged a claim in January 2018 with all the supporting documents. After almost two months of not receiving any form of a response, I attended to the repairs myself. Needless to say SMART has now used this as an excuse to reject my claim and have indicated that they will also reject any future claims for the same panel. Very, very disappointing.
Dear Sir,
We acknowledge receipt of your complaint, however in order for us to further investigate the matter and provide you adequate feedback we will require the following information:
Policy / Contract number:
Claim number:
I.D number:
Thank you for your cooperation and patience herein.
Kind Regards
Dear Sir,
We acknowledge receipt of your complaint, however in order for us to further investigate the matter and provide you adequate feedback we will require the following information:
Policy / Contract number:
Claim number:
I.D number:
Thank you for your cooperation and patience herein.
Kind Regards
Dear Sir,
It is with great concern we received your e-mail outlining the problem you had with our service, as it is important that our services to you are timely, responsive and cost-effective.
SMART UMA has duly noted your comments that the said repairs have already been completed, however in order for us to further review the matter we will require the vehicles repair/maintenance invoice and proof of payment, including proof of the claim submitted January 2018 to afford us enough leverage to assess accordingly.
Thank you for co-operation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Email:***
Dear Sir,
It is with great concern we received your e-mail outlining the problem you had with our service, as it is important that our services to you are timely, responsive and cost-effective.
SMART UMA has duly noted your comments that the said repairs have already been completed, however in order for us to further review the matter we will require the vehicles repair/maintenance invoice and proof of payment, including proof of the claim submitted January 2018 to afford us enough leverage to assess accordingly.
Thank you for co-operation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Email:***