tT
tarynza T
1 reviews | Active since Jul 2013
27 Nov 2020, 07:58
Smartindustries.co.za are showing signs of ********** activity and misconduct!
Smartindustries.co.za appears to be a bunch of sharlatans who I ordered foggers from for health and safety reasons. It has been 3+weeks and I have not received my order. They do not respond to email enquiries, have not responded to my 2 or 3 inquiries on the website forms, they don't respond on Facebook nor does anyone respond to their online chat. As far as I'm concerned, my money has been ****** by this company who is now hiding away.
I want my money refunded to my account within 48hours or I will have to open charges of theft and report ***** to the various banking institutions to be wary of this company. I will also report this to various governing agencies and authorities as this is totally unacceptable.
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Replies (2)tT
tarynza T's updateReviewer Update
27 Nov 2020, 08:18The company only contacted me telephonically after I placed this review on their Facebook page and in their chat on their website. They want me to remove the review, and blamed me.
To Smartindustries.co.za:
Refund me the money and include the bank charges. I received 1 email from your company... 1. I have sent you at least 4 or 5. Now suddenly I am at fault and Sarfaraarz Waina is upset I put up the hellopeter review. 3+ weeks you have not responded to me. Nothing! You guys need to go on workshops for interpersonal relations skills, and customer service.
To Smartindustries.co.za:
Refund me the money and include the bank charges. I received 1 email from your company... 1. I have sent you at least 4 or 5. Now suddenly I am at fault and Sarfaraarz Waina is upset I put up the hellopeter review. 3+ weeks you have not responded to me. Nothing! You guys need to go on workshops for interpersonal relations skills, and customer service.
tT
tarynza T's update27 Nov 2020, 08:18
Reviewer Update
The company only contacted me telephonically after I placed this review on their Facebook page and in their chat on their website. They want me to remove the review, and blamed me.
To Smartindustries.co.za:
Refund me the money and include the bank charges. I received 1 email from your company... 1. I have sent you at least 4 or 5. Now suddenly I am at fault and Sarfaraarz Waina is upset I put up the hellopeter review. 3+ weeks you have not responded to me. Nothing! You guys need to go on workshops for interpersonal relations skills, and customer service.
To Smartindustries.co.za:
Refund me the money and include the bank charges. I received 1 email from your company... 1. I have sent you at least 4 or 5. Now suddenly I am at fault and Sarfaraarz Waina is upset I put up the hellopeter review. 3+ weeks you have not responded to me. Nothing! You guys need to go on workshops for interpersonal relations skills, and customer service.
tT
tarynza T's updateReviewer Update
27 Nov 2020, 20:48Response via WhatsApp received this evening:
Good evening,
Sarfaraaz from Smart Industries
We do apologize for the Inconvenience, on our side the system shows that you were going to collect instead of us delivering , we did also send you a email saying that your order is ready for collection, you did notify me today that you did send us a mail saying that you want to correct the issue , our mails have been down and only got them up and running recently.
We do apologize for all the Inconvenience caused , and have sent you a refund , if there is anything else we can do to compensate you further please do let us know
If you could please remove the review of the hello Peter website as promised , it will be highly appreciated
Once again we do apologize
Enjoy your night further.
NB: I said I would remove the post on their Facebook of the hellopeter complaint once I receive my refund.
I have not received any assistance until I wrote this review. And still, it's victim/customer blaming.
Good evening,
Sarfaraaz from Smart Industries
We do apologize for the Inconvenience, on our side the system shows that you were going to collect instead of us delivering , we did also send you a email saying that your order is ready for collection, you did notify me today that you did send us a mail saying that you want to correct the issue , our mails have been down and only got them up and running recently.
We do apologize for all the Inconvenience caused , and have sent you a refund , if there is anything else we can do to compensate you further please do let us know
If you could please remove the review of the hello Peter website as promised , it will be highly appreciated
Once again we do apologize
Enjoy your night further.
NB: I said I would remove the post on their Facebook of the hellopeter complaint once I receive my refund.
I have not received any assistance until I wrote this review. And still, it's victim/customer blaming.
tT
tarynza T's update27 Nov 2020, 20:48
Reviewer Update
Response via WhatsApp received this evening:
Good evening,
Sarfaraaz from Smart Industries
We do apologize for the Inconvenience, on our side the system shows that you were going to collect instead of us delivering , we did also send you a email saying that your order is ready for collection, you did notify me today that you did send us a mail saying that you want to correct the issue , our mails have been down and only got them up and running recently.
We do apologize for all the Inconvenience caused , and have sent you a refund , if there is anything else we can do to compensate you further please do let us know
If you could please remove the review of the hello Peter website as promised , it will be highly appreciated
Once again we do apologize
Enjoy your night further.
NB: I said I would remove the post on their Facebook of the hellopeter complaint once I receive my refund.
I have not received any assistance until I wrote this review. And still, it's victim/customer blaming.
Good evening,
Sarfaraaz from Smart Industries
We do apologize for the Inconvenience, on our side the system shows that you were going to collect instead of us delivering , we did also send you a email saying that your order is ready for collection, you did notify me today that you did send us a mail saying that you want to correct the issue , our mails have been down and only got them up and running recently.
We do apologize for all the Inconvenience caused , and have sent you a refund , if there is anything else we can do to compensate you further please do let us know
If you could please remove the review of the hello Peter website as promised , it will be highly appreciated
Once again we do apologize
Enjoy your night further.
NB: I said I would remove the post on their Facebook of the hellopeter complaint once I receive my refund.
I have not received any assistance until I wrote this review. And still, it's victim/customer blaming.