They swear at you and do not fulfill requirement

We tried to use the service 05.12.2015 at around 10pm to make the booking expecting a 12ish pick up. The operator said we would be lucky around 1:30am and he then swore at my husband and I when we tried to speak to a manager. I have tried calling to since to speak to a manger, sent emails and to date no response. The accounts side have not called me back to cancel the account but they will of course charge me for the month. They have no professionalism and the audacity it appears to support their staff swearing at clients over the phone, hanging up on them and then leaving them stranded. The website says up to 45 mins before a vehicle will be available, not 3 hours and above. This is a breach of contract. Your busy season means being more prepped for the busy month, ensure you have extra drivers as you should now be aware of your increase in demand over this season. Not to mention what company does not have a manager on sight, if your business operates between 6pm and 2am make yourself available.